Main service area
Entire downtown, East Van, Kitsilano, False Creek, Fairview
Extra charge might be added if outside of those areas.
- Payment can be done via INTERAC etransfer or via credit card through PayPal, but requires a 3% surcharge.
- Bookings made more than 30 days in advance require a 20% deposit. The rest of the invoice will be sent 29 days before the booking.
- For bookings made 29 days or less in advance, payment is required in full after the meet and greet for new clients, and after the booking confirmation for recurrent clients.
- Client agrees that any cancellation requests or inquiries about cancellations must be made via email only for reason of proof of record.
- Cancellation with 30+ days’ notice – full refund less one day (depends on your booking, e.g. 1×30 min, 2×45 min) of deposit
- Cancellation with 8 – 29 days’ notice – full refund less two days (depends on your booking, e.g. 1×30 min, 2×45 min)
- Cancellation with 0 – 7 days’ notice – forfeit 100% of the fees to a maximum of $200.00
- Refunds are done through e-transfer
- No refunds available after the booking has started
Are you bonded and insured?
Yes. Coverage is provided by ProFur. Insurance for Pet Care Professionals
Still have a question?
Just contact us and we’ll be more than happy to answer any of your questions!