fbpx

Main service area

Entire downtown, East Van, Grandview-Woodland, Kitsilano, False Creek, Fairview, Mount Pleasant, Marpole, Strathcona.
Extra charge might be added if outside of those areas.

Statutory Holidays

A fee will be added to statutory holidays and major holidays

That includes:

New Year’s Day, BC Family Day, Good Friday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Eve, Christmas Day and Boxing Day.

$5 for visit/boarding & $10 for house sitting

Booking Payment

  • Payment can be done via INTERAC e­transfer or via credit card through PayPal, but requires a 3% surcharge.
  • Bookings made more than 30 days in advance require a 25% deposit. The rest of the invoice will be sent 29 days before the booking.
  • For bookings made 29 days or less in advance, payment is required in full after the meet and greet for new clients, and after the booking confirmation for recurring clients.
  • Deposits are non-refundable

Cancellation Policy

  • Client agrees that any cancellation requests or inquiries about cancellations must be made via email only for reason of proof of record.
  • Cancellation fee with 30+ days’ notice – one day (depends on your booking, e.g. 1×30 min, 2×45 min) of deposit
  • Cancellation fee with 8 – 29 days’ notice – two days (depends on your booking, e.g. 1×30 min, 2×45 min)
  • Cancellation fee with 0 – 7 days’ notice – forfeit 100% of the fees to a maximum of $150.00. Leftover amount will be credited.
  • Credits do not expire
  • No credits available after the booking has started

Are you bonded and insured?

Yes. Coverage is provided by ProFur. Insurance for Pet Care Professionals

Still have a question?

Just contact us and we’ll be more than happy to answer any of your questions!