Cancellation policy

Cancellation policy

1. Client agrees that any cancellation requests or inquiries about cancellations must be made via email only for reason of proof of record.
2. Cancellation fee with 30+ days’ notice – one day + GST (depends on your booking, e.g. 1×30 min, 2×45 min)
3. Cancellation fee with 8 – 29 days’ notice – two days + GST (depends on your booking, e.g. 1×30 min, 2×45 min)
4. Cancellation fee with 0 – 7 days’ notice – forfeit 100% of the fees to a maximum of $150.00 +GST
5. Housesitting cancellations with 0 – 7 days’ notice – forfeit 100% of the fees to a maximum of $300 + GST
6. Leftover amount will be credited.
7. Credits do not expire
8. No credits available after the booking has started

Booking payment

1. Payment can be done via INTERAC e­transfer or via credit card through PayPal, but requires a 3% surcharge.
2. Bookings made more than 30 days in advance require a 25% deposit. The rest of the invoice will be sent 29 days before the booking.
3. For bookings made 29 days or less in advance, payment is required in full after the meet and greet for new clients, and after the booking confirmation for recurrent clients.
4. Winter holiday bookings (Dec 21-Jan 3) submitted between Oct 24 – Nov 23: a non-refundable 50% deposit is required to confirm service. Dates are not held or confirmed until your deposit has been received.
5. Winter holiday bookings (Dec 21-Jan 3) submitted between Nov 24 – Dec 31: the payment is required in full to confirm service. Dates are not held or confirmed until your payment has been received.